Centre-ville de Belgrade 2 Location de voitures

Remarque : Si vous avez besoin d¿une assurance complémentaire, vous pouvez vous la procurer localement pour réduire ou supprimer la franchise.  Renseignez-vous au comptoir de location Avis lorsque vous prendrez possession de votre voiture.

Les couvertures d'assurance globale sont toujours susceptibles de changer. Veuillez vérifier au moment de la location.

L'assurance collision sans franchise (ACF) est facultative Le client est responsable d'un montant variant entre 10 000,00 et 55 000,00 EUR, selon la catégorie de la voiture louée, s'il n'a pas souscrit l'assurance collision sans franchise (ACF). Si l'ACF est souscrite, la responsabilité du locataire est réduite à un montant variant entre 1 000,00 et 5 000,00 EUR.

La protection contre le vol (PV) est facultativeLe client est responsable d'un montant variant entre 10 000,00 et 55 000,00 EUR, selon la catégorie de la voiture louée, si la protection contre le vol (PV) n'est pas souscrite. Si la PV est souscrite, la responsabilité du locataire est réduite à un montant variant entre 1 000,00 et 5 000,00 EUR.

Avis accepte les cartes de crédit Avis, American Express, Amoco Torch, Diner's Club, MasterCard et Visa.

We accept Visa debit cards and Mastercard debit cards.

We don't accept Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

Requirement to bring a valid driving licence with you.

In Serbia, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe,
• their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required.

Minimum licence requirements

All drivers must have held their licence for at least 2 years from the date of pick-up.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Informations non disponibles à l'heure actuelle, veuillez vérifier au moment de la location.

L'assurance responsabilité civile est conforme aux lois sur les assurances du pays.  Le client peut demander des informations supplémentaires sur les avantages, les conditions et l'acceptation au moment de la location.

Remarque : Certains émetteurs de cartes de crédit offrent une couverture, sous réserve de certaines restrictions, à titre d’avantage pour avoir loué leur véhicule.  On conseille au client de communiquer avec l’émetteur de la carte avant la location.  Toute renonciation doit être mentionnée directement à l’arrivée, en même temps que la location.

Damage/Loss/Repair Processing Fee

Please be informed that police report is mandatory for any damages bigger than 15 cm bump or scratch, regardless of your waiver level.
If the customer didn't call the police and the customer does not have valid police report the damage waiver will not be applied.
If you have a Collision Damage Waiver (CDW) and the vehicle is damaged the amount you must pay for the damage will be reduced to no more than the excess stated on your rental agreement, meaning you'll pay for the damage plus a damage processing fee of EUR 75.00. For keys, any accessories or any vehicle documents that are damaged or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay is between EUR 200.00 and EUR 600.00.

On the ground vehicle idle time will be charged to every customer that has damaged the vehicle and the vehicle needed a repair. That charge will be in amount of EUR 75.00.

If you have Theft Protection (TP) and the vehicle is stolen or lost through your own fault or that of any of your additional drivers or passengers, the amount you must pay will be reduced to no more than the excess stated on your rental agreement, meaning you'll pay for the damage plus a processing fee of EUR 75.00.

The amount will be shown or disclosed to you before completing your booking and is stated in your rental agreement.
The customer is liable for the full value of the Avis vehicle if a Collision Damage Waiver (CDW) is not taken.
If the customer does not have CDW included in the booking the deposit amount which will be held on his credit card is up to EUR 5,000,00.
You can reduce the excess by buying an excess reduction product.

Fines and charges

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

Our administration fee of EUR 75.00 for each fine or charge issued to cover our costs of dealing with the fine or charge; and the actual amount of the fine or charge imposed if we have to pay it.

Keeping the vehicle interior clean

Please note the following:

• You are not permitted to smoke in your rental vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
• If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of up to EUR 240.00.

If you have an accident

If you do not complete a required accident report form, or we find out the accident report form contains any significant missing or incorrect information, then you will be charged an accident processing fee of EUR 75.00

In addition to this, if you don’t obtain all necessary documentation in case of accident, in first place police report, you may be charged for the total amount of damage made to our vehicle even if you took additional cover.

À cette succursale, l’âge minimum est de 20 à 22 ans pour les catégories de véhicules A, B et C.  L’âge minimum est de 23 ans pour toutes les catégories de véhicules D, E, G, K et P. L’âge minimum est de 25 pour toutes les catégories de véhicules F, H, I, J et L. L’âge minimum est de 30 ans pour toutes les autres catégories de véhicules.

Fuel charges - traditional fuel (diesel or petrol) and hybrid vehicles

Returning the vehicle

Unless you agreed a different refuelling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don’t return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

We will additionally charge you with the refuelling charge in amount of 60.00 EUR.

Refuelling options

Fuel Up Front - this is charged at the average fuel price for the RS at the start of your rental period. This is only available where you have added it as an option at booking stage or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don't get a refund for any fuel you don't use.

Fuel Up Front - With Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refueling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.

Pay on Return - You pay for fuel based on the factory-installed fuel gauge. We calculate the price by rounding down the fuel level to the nearest eighth (1/8) of a tank.
If a customer chooses not to refuel the vehicle to the same fuel level, they will be charged the local Avis rate which is typically above the local gas station price.

Pay on Return will apply if you:

• don't buy Fuel Up Front
• don’t return the vehicle with a full tank.

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect pay an additional fee of between EUR 10.00 and EUR 200.00.

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.

Car seats

We offer baby and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

If you would like further information, please contact our Reservations team or a site employee.

Please remember that it is always your responsibility to place the child seat and to check whether the seat is fitted correctly before you drive away.

Please note: In the Serbia all children must normally use a child car seat until they're 12 years old or 135cm tall.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 100.00 and EUR 120.00.

Les véhicules peuvent être louer en aller-simple à l'extérieur de la Serbie, sauf dans les pays suivants : Albanie, Bélarus, Estonie, Lettonie, Lituanie, Moldavie, Turquie, Kosovo, même si vous revenez en Serbie. 

Frais de passage des frontières (carte verte) par location : 2 000 CSD.

L'assurance passage des frontières pour la Croatie et/ou la Bosnie-Herzégovine sont des frais supplémentaires par location : 5 000 CSD.
REMARQUE : Si ces frais de passage des frontières ne sont pas appliqués, les assurances supplémentaires ne seront pas valides et le client sera facturé le montant complet des dommages.