Avis Car Rental FAQs Avis Car Rental FAQs

Avis has a variety of partnerships including airlines, hotels and other select companies. Through these partnerships, customers can earn miles or points and enjoy special discounts. Please visit our Miles & Points Partners page for specific details pertaining to our partner offers.

When making reservations on Avis.com in the U.S. and Canada, Avis Preferred customers may include the Frequent Traveler partner name and membership number on the Rental Options page of the reservation process. Some airline partners require a flight number in conjunction with an Avis rental to qualify, and you will be notified of this step if that number is needed. If the rental qualifies for a credit, the appropriate information will be forwarded to the respective travel partner for processing.

To receive points for past reservations, customers who reserved without using a Wizard number can select "Request Miles/Points" from the Customer Service dropdown found in the header of the Avis.com homepage and fill out the required information pertaining to your past rental. For those customers who reserved with a Wizard number and have registered on Avis.com, simply login and click the "Add Miles/Points" link next to the past rental. Fill in the Frequent Traveler membership details and, if the rental qualifies for a credit, the information will be forwarded to the travel partner for processing.

Not all rentals qualify for miles/points. These may include, but are not limited to:

• Discount Plans
• Special Promotions
• Awards
• Vouchers
• Travel Industry Rates
• Wholesale Tour Packages
• Insurance/Dealer Replacement
• Any group travel
• Reservations made on portal sites
• Rentals at Avis locations that do not participate in Frequent Traveler programs

Unfortunately, at this time, U.S. residents may not add or modify a Frequent Traveler Membership Number through Avis.com. To do this, please contact customer service.

TripIt® helps manage all your trip details! Your Avis car rental, airline ticket and hotel confirmation, plus restaurant and theatre reservations - all in one place within one, easy-to-access, online itinerary.

Once you enroll in the Avis TripIt Service, all your current trips will be conveniently displayed on avis.com. If you are already enrolled in the Avis TripIt Service, click here to view your preferences.

Not a member yet? No problem! It takes just moments to sign up!

Yes, there is a Frequent Flyer Tax Recovery Surcharge for some airlines. Click here for more information.

Members of Avis Preferred now have the option to sign up to receive Avis Preferred Points, a new and flexible rewards system in which members receive one point for every dollar spent on base rentals, and two points for every dollar spent on optional products and services, such as coverages, fuel service options, GPS devices, Roadside Assistance or satellite radio. Points are not earned from taxes or fees.

Avis Preferred members who complete 12 rentals or spend $5,000 on base rentals plus optional products within a calendar year, will automatically earn Avis Preferred Plus status. Members who achieve Avis Preferred Plus status can receive a free, single car class upgrade upon availability in addition to other special reservation and offer benefits. Members who are also opted in to Avis Preferred Points can then earn 25% additional bonus points on each rental while they maintain their Tier status.

American Express Membership Rewards® Program

Avis is pleased to participate in the Membership Rewards program. Please visit www.avis.com/AmexMR to redeem your certificate and make your Avis reservation.

See All Miles/Points Partners & Promotions

Email profile.update@avisbudget.com to request a printed card.