Sfax Downtown Car Rental

Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
Since you benefit of the additional protection CDW, and in the event of a responsible accident, you only pay the excess amount according to damage assessment, this additional protection does not cover broken windows, tires and accessories, key and vehicle documents, which you pay in addition to the excess in case of damage.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. The amount is between TUD 2942.00 and TUD 10084.00. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.
How do I get Damage Waiver?
Damage Waiver is provided with the vehicle as standard. it will be stated on your rental agreement and in your booking confirmation email.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to 50%. 
Will I need to pay if the windscreen or any other window is damaged?
Yes, you will pay for any extra damage for windscreen and window
What happens if I damage any optional extras, I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee. 

Are there any times when the excess would not apply?Yes, the amount you pay will not be reduced if damage was caused by - or as a result of:

• You must drive with caution & in accordance with the highway code & other regulations
• The car should not be used out side the roadways for transportation for a fee or for derive learning
• You should not be driven by anyone under the influence of liquor or narcotics.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
You have Theft Protection waiver (TP) and if the vehicle is stolen (and not a parts from the car) the amount you have to pay will be the total excess and vehicle papers and keys if not returned.
You must report the theft to the Police within 24 hours of the theft, return the vehicle keys and papers
Any negligence or violation of the conditions will entail the responsibility of the driver who will pay the total price of the vehicle according to the purchase price.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. The amount is between TUD 2942.00 and TUD 10084.00.
How do I get Theft Protection waiver?
Theft Protection waiver is provided with the vehicle as standard. it will be stated on your rental agreement and in your booking confirmation email.
What happens if I lose any optional extra I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by - or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover unlimited is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. You must report the accident to the Police
Third Party Liability does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the passengers inside the vehicle?
Passenger additional Insurance (PAI) covers the passengers inside the car in the event of an accident.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs - then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Dinerscards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We don't accept Visa Electron cards, Maestro cards, debit cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above.

Can I pay by cash?
Yes, we do accept cash - but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.

Debit cards are not accepted.

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary,of their driving licence if:

• a driving licence was issued in Europe and you are renting in a country outside Europe
• Or a driving licence was issued in a non-European country, and you are renting outside that country
• Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 3 years. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified - or

if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 23 years old and have held a full, valid driving licence for at least 3 years at the start of your rental for Car Grp (A/B/C/D/E/G/H) and at least 25 years old and have held a full valid driving licence for at least 5 years at the start of your rental for Car Grp (F/I/J/K/L/M/N/O/P). A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?

When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

I'm under 25 do I need to pay a young driver surcharge?

No young driver surcharge to apply.

Are there any maximum age restrictions?
Yes, unfortunately, you will not be able to drive our vehicles if you are over 75 years old.

Can I have a vehicle delivered to me?

Yes, we offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. If you want to have the vehicle delivered, you must:

• Be resident in this country
• Be present at the delivery location during your requested delivery period
• Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called 'What you need to rent the vehicle'.

You will be responsible for the fuel used - at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates - unless you buy Fuel up Front.

The fee for this depends on where you are renting and where the vehicle is being delivered to, but you can expect it to be 45 TND for a maximum of 20km and you will be charged 1.5 TND for every extra km.

Please give us 24 hours notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you will need to check with the rental station.

Can you collect the vehicle?

Yes, we offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front.

What happens if I'm not there when you come to collect the vehicle?

If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren't there when we come to collect, you'll still be charged for the collection. You'll then need to book a new collection - and pay another collection fee - or bring the vehicle back to the rental location yourself

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up - usually a full tank - as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank - and you can't show us a receipt for fuel - we will charge you the difference.
How do I calculate the cost of Fuel?
The customer will have the car with a full tank and pay the difference consumed as follows:

• Gasoline: 2,800 TND including tax.
• Diesel: 3,000 TND including tax.

Do I need to bring proof of identification?
Yes, you must bring:

• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If you're driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You'll need to give us a payment card in your own name that has enough money available on it.
How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation or security deposit is:

• 4000 TND including taxes for Car Groups A,B,C,D,
• 5000 TND including tax for Car Groups E,G,H
• 8000 TND including taxes for Car Groups F,I,N,O,K,P
• 15000 TND including taxes for Car Groups J,M,L

Can I pick up the vehicle from one rental location and return it to another?
Yes, we let you collect the vehicle and any optional extras from one rental location - and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location and the car group selected.
How do I get a One-Way rental?
You can request a one-way rental when you book - or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the - 'pay at location' prices available on the day you return the vehicle.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement to avoid any police penalty in case of control. You cannot drive with an expired rental agreement - this is strictly prohibited.
Extra days will be charged at 'pay at location' prices.
What happens if I don't extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day. You cannot drive with an expired rental agreement - this is strictly prohibited

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the country of rental.

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.