Eurostars uHotel Car Rental

Damage Waiver 

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged). 

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form. 

Normally Between EUR 7.32 and EUR 23.18 per day (if not included as standard). 

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form). 

Normally Between EUR 06.00 and EUR 25.00 per day.

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form. 

Normally Between EUR 7.32 and EUR 23.18 per day (if not included as standard).

Super Theft Protection waiver (STP) 

An excess reduction product which reduces your theft protection excess to zero on cars and GBP 250.00 on vans.

Normally Between EUR 06.00 and EUR 25.00 per day.

Windscreen protection 

This protection reduces the amount you pay to zero if the windscreen is damaged while you’re renting the vehicle. Having windscreen protection also means you won’t pay a Damage/Loss/Repair Processing Fee. 

Normally between EUR 25.33 and EUR 82.31 per day. Can only be taken at the time of pick up.

Personal Accident Insurance (PAI)

Covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

A maximum of EUR 51,000.00 in the event of death, loss of limbs or eyes or permanent total disability.

Normally EUR 7.32 per day.

Super Personal Accident Insurance (SPAI)
N/A 

Roadside Assistance Plus

This product provides roadside assistance without any additional costs being charged if you break down as a result of vehicle failure you have caused (this includes lost keys). 

Normally between EUR 25.33 and EUR 82.31 per day. Can only be taken at the time of pick up. 

Protection packages - Zero/Reduced Excess includes Super Damage Waiver, Super Theft Protection, Windscreen Protection

See above. 

Normally Between EUR 12.00 and EUR 82.31 per day.

Protection packages - Complete Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus
See above. 

Normally Between EUR 12.00 and EUR 82.31 per day.

We accept:

• Diners cards
• Visa credit cards
• Visa debit cards
• Mastercard credit cards
• Mastercard debit cards
• Avis-issued charge cards

We don't accept American Express, Maestro cards, Visa Electron Cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

We also do not accept cash.

Pre-authorizations and Security Deposits

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

(The vehicle rental price* + between EUR 150.00 and EUR 250.00 **) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the between EUR 150.00 and EUR 250.00 by the amount we charge you for the "Fuel Up Front" product

The between EUR 150.00 and EUR 250.00 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:

i. costs to refuel the vehicle (where relevant).

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or

iv. costs incurred as a result of exceeding any relevant mileage restrictions.


Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please call our customer support team or ask a member of our team.

Debit cards are not accepted.

Requirement to bring a valid driving licence with you.

In SLOVENIA, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe, 
• their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required. 

Minimum licence requirements 

All drivers must have held their licences for at least 2 years from the date of pick-up. 

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: 

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle.

All additional drivers must meet our age, driving licence and ID requirements (additional driver surcharges may also apply).

If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form.

You will be responsible for all costs whether they're down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price is EUR 6.10 per day, per driver (charged for a max 10 days to cover rental up to 28 days).

Minimum driver age restrictions 

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our customer support team.

You need to be at least 21 years old to hire and drive most of our vehicles. 

Young driver surcharge

If you or any of your drivers are under 23 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this and is likely to be EUR 12.20 per day.

Maximum driver age restrictions 

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team. 

In most cases there is no maximum driver age restriction.

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winter tires fee from 15Nov - 15Mar and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Fuel charges - traditional fuel (diesel or petrol) and hybrid vehicles 
Refuelling options
Fuel Up Front - this is charged at the average fuel price in SLOVENIA at the start of your rental period. This is only available where you have added it as an option at booking stage, or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don't get a refund for any fuel you don't use.

Pay on Return - If you are renting a "connected car", you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it (this is automatically logged and is calculated to the nearest litre). If you are renting any other traditional fuel or hybrid vehicle, you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank (costs are based on the manufacturer's stated fuel tank capacity). We charge between 1.5 and three times the average fuel price in SLOVENIA at the end of the rental period. The price per litre will be stated on your Rental Agreement Form.

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle .

The General Conditions provide more information about what happens if you want to extend your rental, or if you do not return the vehicle to us as agreed. 

The late return processing fee is EUR 10.00 per day.

Car seats

We offer baby, infant and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 100.00 and EUR 200.00 on top of the hire fee.

GPS units are available.

Snow chains are available.

Unless we agree otherwise, you are only allowed to use the vehicle in:

• EU Countries
• UK
• Switzerland
• Norway
• BIH
• Serbia
• North Macedonia
• Montenegro
• Albania

Certain car groups are restricted to enter Bosnia and Herzegovina, Montenegro, Serbia, Romania, Moldova, Albania, and North Macedonia, please contact your local Budget rental station for further details.

Your rental will be subject to a cross border fee of EUR 36.60 and you must agree this with us in advance of travel.

Please note that if you are permitted to take the vehicle outside of Slovenia, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.