Vadsoe Downtown Car Rental

Damage Insurance (CDI)

In most cases, Damage Insurance is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Insurance reduces the excess amount you pay for each separate incident of damage if the vehicle is damaged during the rental.

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable
plus loss of use and administration cost or b) the excess stated on your Rental Agreement Form.

CDI/TPI are always offered together in Norway. Therefore, cannot be sold separately.

Normally between 110.00 NOK and 300.00 NOK per day (if not included as standard).


Super Damage Insurance (SCDI, Super Collision Damage Insurance and Windscreen)
An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).

Super Collision Damage Insurance and windscreen (SCDI) is not available to reduce your excess to 0 on certain car groups.

SCDI is always sold as part of a package in Norway, therefore is not able to be sold separately

Normally between 320,00 NOK and 557,00*NOK per day.
* Including STPI, see below.


Theft Protection Insurance (TPI, Theft Protection Insurance)

In most cases, Theft Protection Insurance is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.
This does no cover theft of the rental car where the key has been used.

TPI is always sold as part of a package in Norway, therefore is not able to be sold separately.

Normally between 40.00 NOK and 70.00 NOK per day (if not included as standard).

Super Theft Protection (STPI)

An excess reduction product which reduces your theft protection excess to zero. The excess will show on your rental agreement.

SCDI/STPI is always sold as part of a package in Norway, therefore is not able to be sold separately.

Normally between 320,00 NOK and 557,00* NOK per day.
* Including SCDI, see be above.

Personal Accident Insurance (PAI)
Covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

•  Disability compensation up to NOK 500,000.00
•  Death compensation NOK 500,000.00
•  Medical/dental treatment expenses NOK 25,000.00
•  Luggage insurance - total in the car up to NOK 30,000.00
•  Rescue and assistance - most affordable option

The deductible that is deducted from each payment is NOK 1,000.00.

Personal Accident Insurance is underwritten by Tryg Forsikring AS. You will need to agree to their terms and conditions.

Normally between NOK 20.00 and NOK 40.00 per day.

Super Personal Accident Insurance (SPAI)

Provides the following enhanced benefits:

Super Accident Insurance (SPAI)
This insurance applies to the driver and passengers.

•  Disability compensation Up to NOK 1,500,000.00
•  Death compensation NOK 1,500,000.00
•  Medical/dental treatment expenses NOK 75,000.00
•  Luggage insurance  total in the car NOK 75,000.00
•  Rescue and assistance  most affordable option
•  Trip interruption  prepaid travel expenses are covered
•  Lost master key to the home NOK 5,000.00

Deductible for medical expenses NOK 650.00
Deductible for luggage damage NOK 650.00

Super Personal Accident Insurance is underwritten by Tryg Forsikring AS. You will need to agree to their terms and conditions.

Normally between NOK 45.00 and NOK 55.00 per day.
 
Roadside Assistance Plus

Provided you are using the vehicle in a country which we have agreed to, this product provides roadside assistance without any additional costs being charged if you break down as a result of vehicle failure you have caused. (this does not include lost keys).

Normally 50,00 NOK per day.

Excess Reduction
(Collision Damage and Theft Protection)

See above.
Normally between 200.00 NOK 200,00 and 280,00 per day.



Vehicle Cover
(Super Collision Damage Insurance, Windscreen and Super Theft protection insurance)

See above
Normally between NOK 320,00 and 560,00 per day


Vehicle Cover Plus
(Super Collision Damage Insurance, Windscreen, Super Theft Protection Insurance and Roadside Assistance)

See above.
Between NOK 365.00 and 600,00 per day.

Complete Protection Package (Super Collision Damage Insurance, Windscreen, Personal Accident Insurance, Road side assistance and Super Theft protection Insurance)

See above.
Normally between NOK 405,00 and NOK 665,00 per day.


Windscreen Cover

Reduces the amount you have to pay if the windscreen or any other window is damaged.

Cannot be purchased separately, only as part of one of our Super Coverage packages (listed above)
(Unless part of an existing agreement)

What payment cards do you accept?
We accept:

• American Express (excluding American Express Travellers Cheque cards)
• Diners cards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We do not accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards, even if they carry the Visa or MasterCard logo or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?

Payments with cash are not possible when collecting the vehicle.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at least 8 % per year above the base lending rate of Norges Bank from time to time.

How much is the pre-authorisation?

The amount of the pre-authorisation is calculated based on:The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + GBP 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the GBP 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The GBP 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel or recharge the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please ask a member of our team.

Visa and MasterCard debit cards are accepted.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them, please note that digital driving licences are not accepted. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
Unfortunately, any driver will not be able to drive our vehicles if they have any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified or if they have two or more unspent convictions for offences not listed above

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Within Norway there are certain areas which have congestion charging zones. This means you need to pay a fee if you wish to drive in certain areas on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. We recommend you pay these in advance where possible in order to ensure you will not incur a fine.

We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.autopass.no/en/autopass provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our administration fee of NOK 150.00 for each fine or charge issued in Norway to cover our costs of dealing with the fine or charge; or
• Our administration fee of between EUR 24.00 and EUR 45.00 for each fine or charge issued in any other country (which will be charged in the currency of the country where the fine occurred)
• the actual amount of the fine or charge imposed if we have to pay it.

Keeping the vehicle interior clean

Please note the following:

• You are not permitted to smoke in your rental vehicle. If we believe that anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply of up to NOK 3750.00.
• If the interior of the vehicle is especially muddy, dirty, stained, full of animal hair or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of up to NOK 3750.00.

No Show/Cancellation: If you fail to rent and do not cancel your passenger car reservation there will be a fee of  NOK 750.
You must cancel your van reservation at least 7 days prior to the rental to avoid a fee of 50% of estimated rental charges. If you fail to cancel your van reservation we will charge the entire amount of estimated rental charges.

Outside Office Hours: A fee will apply for rentals outside office hours or when the location is closed. 
Airport locations require flight number and arrival time.

•   Up to midnight and after 6:00am: 320.00 NOK plus tax.
  • Sundays: 480.00 NOK plus tax.
  • Holidays: 750.00 NOK plus tax.
• Between Midnight and 6:00 a.m. fee: 640.00 NOK plus tax.
  • Sundays: 800.00 NOK plus tax.
  • Holidays: 920.00 NOK plus tax. 

Drivers License:
A valid driving license from the renter's country of residence must be presented in person at the time of rental
This license must have been held for at least one year prior to the rental pick-up date.
A local driving license must also be obtained at the time of vehicle pick up by drivers renting groups L and P (passenger van and truck).
Customer must contact the counter directly for the special requirements and reservations involving rental of groups L and P (passenger vans and truck).
Drivers should be prepared to pay for any required additional documentation at the time of issue.
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. 

Minimum driver age restrictions

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email.

You need to be at least 19 years old to hire and drive most of our vehicles.

Young driver surcharge

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage.
If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this) and is likely to be NOK 130,00 per day, per driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of the rental up to 31 days.

Maximum driver age restrictions

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team.

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set for insurance reasons.

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winterization fee from 01Nov - 30Apr and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Returning the vehicle 
Unless you agreed a different refuelling option (see below), (Fuel up front),you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel you may be charged.

Refuelling options

Fuel Up Front - this option allows you to pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity or your vehicle and a lower price per litre than with "Pay on return". Return the vehicle with whatever's left in the tank. 

This is only available where you have added it as an option at booking stage or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. 

However, you don't get a refund for any fuel you don't use.

Our Rental System will automatically ensure that you get the most favourable "Pay on Return" option. 

Pay on Return-

If you are renting any other traditional fuel or hybrid vehicle, you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it (this is automatically logged and is calculated to the nearest litre). If you are renting any other traditional fuel or hybrid vehicle, you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank (costs are based on the manufacturer's stated fuel tank capacity). We charge a markup of up to 20% of the fuel price, for Norway, at the end of the rental period in addition to a refuelling charge of 250.00 NOK. The price per litre will be stated on your rental agreement. 

Electric vehicles 

If an electric vehicle is returned to us with a battery capacity lower than 70%, one of the following fees will apply.

Electric Vehicles

Northe - Charging Solution
When renting electric cars, a service called Northe is included. The solution can be used voluntarily by using the charging chip attached to the car key. With the charging chip, the electric car is charged at the charging stations associated with Northe, at market price plus an administration fee of 25%. 
If the charging key is not returned at the end of the tenancy, a fee will be charged. The customer will be responsible for all charging that is carried out until the lease is finally closed. 
This means that if the car is handed over outside opening hours, or in other ways which mean that there is a period of time between handing over and until the charging pad is in our possession, then the renter is liable for any consumption. If you would like further information, please contact one of our rental offices.

ID requirements

Do I need to bring proof of identification?
Yes, you must bring:

• the payment card that was used to make your booking.  For some vehicles, two payment cards in your name will be required.  One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification. 

You may also need to bring proof of where you live.  This could include a recent utility bill or bank statement.  If your driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account. 

What do I need to do to give a pre-authorisation?
You will need to give us a payment card in your own name that has enough money available on it. 

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + GBP 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the GBP 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The GBP 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Can I let anyone else drive?
Yes, but only if we have approved them.   You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from, but you can expect it to be between 55.00 NOK per day, per driver. 
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.
 
All additional drivers must meet our age, driving licence and ID requirements. 

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. 

Do you offer a Meet and Greet service?
No, unfortunately we are unable to offer a Meet and Greet service at this time.

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental locations normal opening hours.
 
The out of hours pick up fee is given upon on request.
 
You must give us at least 1 days notice to organise out of hours pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email.  If you go over the mileage allowance, the price depends on the vehicle and location, but you can expect it to costs between 2.00 NOK and 15.00 NOK for every kilometre you have driven over the allowance.  Your excess mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Norway.  The vehicle is considered a public place so you are not allowed to smoke in it.  If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as e.g. entering Oslo, entering Bærum, other cities, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times.  In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them.  If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine.

We recommend you check the Internet to find out where you will be charged a toll fee before you travel. Websites such as www.autopass.no/en/autopass provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and/or did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of 450 NOK for each fine or charge issued in Norway to cover our costs of dealing with the fine or charge, or
• Our administration fee of between EUR 24 and EUR 45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
• Plus the fine or charge if we have to pay it

I have left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 3750.00 NOK.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

• Call out and recovery costs of around actual cost; ranging from 700.00 NOK AND 25 000.00 NOK
• Repair costs
• Loss of use
• Repatriation costs
• An administration fee of 150.00 NOK
• Any costs to take you, and/or any of your passengers, to another location.
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Running out of fuel
• Using the wrong fuel for the vehicle

Provided you are using the vehicle in a country we have agreed to. 
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road , like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you are renting, but you can expect it to be 50.00 NOK per day.

What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect to pay an additional fee of NOK 500,00 and NOK 60 000,00

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location, in a different country, you can expect an additional fee of between 3,125.00 NOK and 62,500.00 NOK.

You are only allowed to take electric cars into Sweden, Denmark and Finland.

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a the standard one-way fee.

Car seats

We offer baby, infant, child and booster seats.
A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.
An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.
A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
A booster seat is typically suitable for a child aged 8 to 11 years and weighing between 20 and 45 kilos.

Our staff do not have the training to install the baby seats on your behalf but will be happy to show you how. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Norway all children must use a child car seat until they're 135 cm tall. Find out more at https://www.tryggtrafikk.no/fakta-og-rad/bil/barn-i-bil/

The fee for renting a seat is between NOK 250.00 and NOK 500.00 per day.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost up to NOK 6,500.00 on top of the hire fee. *

Winter tyres

In Norway it is compulsory for your vehicle to be fitted with Winter tyres. The vehicle will automatically be supplied.

If a tire is damaged, both tires on the same axle must be replaced. This cost will be added to the rental cost.

Ski Racks
Some rental locations offer ski racks. you can expect to pay NOK 1000.00 per rental.

Ski racks cannot be fitted to all our vehicles, so you may need to upgrade if you need one. (Please look at the relevant vehicle categories mentioned on our webpage, Avis.no to ensure you are not disappointed)

This is likely to cost between NOK 2,000.00 and NOK 5,000.00 on top of the hire fee.

If the ski rack is damaged, lost or stolen, you'll have to pay for a replacement.
This is likely to cost up to NOK 2500,00 on top of the hire fee.

Ski racks need to be reserved at least 72 hours in advance.

GPS/Itoorer
The fee for renting a GPS will depend on where you're renting but you can expect it to cost NOK 80.00 per day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 31 days.

If the GPS device is damaged, lost or stolen, you are responsible for the cost of the replacement, this is likely to cost NOK 2.500,00 on top of the hire fee.

Please note: In some countries, including Norway, it is against the law to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it will not give you speed camera information.

Itoore Travel Companin

This provides the following options:

WFI - kr. 100 per day up to 10 days.
GPS - kr. 80 per day up to 10 days.
TCT - kr. 125 per day up to 10 days.

A GPS service and unlimited data, as well as other useful features you may need when travelling, including international calls when taking the TCT option.

We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with, which will be signed by you on the device at the time of rental check out.

If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days.

If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost NOK 2,900.00 on top of the hire fee. If any of the accessories are lost, damaged or stolen, you will have to pay for a replacement. This is likely to cost between NOK 200.00 and NOK 1000.00 on top of the hire fee. *

Toll charges

These are charges associated with the use and maintenance of public and private roads in Norway. These also apply in the same way to ferry crossings.

The price charged depends on where you drive and which roads you take.
We charge the full rate per toll passage, due to the administration of the AutoPass units and the service of forward billing the customer. As we provide this as a service, according to Norwegian law, we are required to add VAT. to the toll charges.
Please be aware that road tolls in Norway are imposed by various entities, each with their own fee structures and methods of charging. These fees can vary depending on factors such as vehicle size, environmental friendliness, and other parameters.

Toll charges/E-Toll DeviceThese are charges associated with the use and maintenance of public and private roads in Norway. These also apply in the same way to ferry crossings. The price charged depends on where you drive and which roads you take.

We charge the full rate per toll passage, due to the administration of the AutoPass units and the service of forward billing the customer. As we provide this as a service, according to Norwegian law, we are required to add VAT. to the toll charges.


It can take up to 10 days before all passes are received by us, they will then be charged to your rental.


Please be aware that road tolls in Norway are imposed by various entities, each with their own fee structures and methods of charging. These fees can vary depending on factors such as vehicle size, environmental friendliness, and other parameters.
the vehicle.

It automatically calculates all your tolls/ferry crossings and then at the end of your rental you will get an invoice.

PLEASE NOTE IT IS NOT ALLOWED TO REMOVE THE DEVICE FROM THE WINDSCREEN.

If it is found that the device has been removed, you will get the charges for the toll roads separately from your rental charges. It will also be accompanied by an administration fee of KR 600.00.

E-toll devices are registered to the rental vehicle and therefore are not allowed to be replaced by private E- toll devices.

If the E-Toll device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost up to NOK 600.00 on top of the hire fee.

This service and any toll charges you incur will be invoiced to you after the vehicle is returned to us.

Mobile Wi-Fi
This provides unlimited data per day. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with, which will be signed by you on the device at the time of rental check out.

The fee for hiring Mobile Wi Fi is between NOK 125.00 and NOK 150.00 per day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days.

If the Mobile Wi-Fi device is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between NOK 900.00 and NOK 1300.00 on top of the hire fee. *

* If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Long Term Rentals

Long term rentals will be charged monthly and shall always be paid using an internationally accepted credit card (debit cards are not accepted) or an Avis payment card. Lease terms longer than 6 months will be subject to quarterly credit checks.
The lessee must inform the car hire branch if they wish to extend the lease beyond the agreed term.

The minimum rental length for long term rentals is 31 days. If you return the vehicle earlier than the 31 days, you the price for your rental will revert to the relevant daily rate.

Service checks shall be performed every 6 months for lease terms longer than 6 months. It is the responsibility of the lessee to see to that such checks are performed. If the service check is not performed, the lessee will be charged NOK 7500,00.

The rental station will follow up the status on the vehicle's kilometre range via SMS or telephone, on average every second month.


Seasonal tyre changes are included in the lease agreement and shall be performed by Avis.
Avis will contact the lessee to make an appointment for tyre change.

The lessee is responsible for ensuring that tires are changed by making the vehicle available for the procedure within the agreed time.
Tires must have been changed by 1 November (winter tyres) and by 1 May (summer tyres). Failure to change tyres will result in considerable wear and considerably compromised road safety. In such cases, Avis will charge the lessee NOK 7500.00 to cover new tyres.

The lessee shall report any damage, technical problems, or accidents to Avis immediately.
In the event of damage or theft, the lessee shall immediately complete a damage report form and submit this to Avis. Thefts must be reported to the police.

The excess payable in the event of damage is specified in the lease agreement and charged for each damage event.

Damage and faults identified on return that have not previously been reported to Avis shall be charged to the lessee in their entirety based on the applicable rate.
If customer detects any damages not made evident on collection, they need to advise a representative of Avis immediately, BEFORE they move/use the car.

In the event of damage or theft, the renter must immediately complete a damage report form and submit it to Avis. Theft must be reported to the police.

Avis's cars are equipped with AutoPass badges (E-toll) which can be used at all AutoPass tolls in Norway. If the toll pass is found to be missing at the time of lease, please notify the car hire branch immediately.

AutoPass badges registered to the rented vehicle are not allowed to be removed and replaced with a private vehicle AutoPass badge.

The vehicle shall be returned to the location from where it was first leased at the time specified in the lease agreement. Any deviation will incur an additional charge. Any additional kilometres in excess of the allowance agreed will be recorded on return and added to the final bill. Unused kilometres will not be credited.

The General Conditions provide more information about what happens if you want to extend your rental, or if you do not return the vehicle to us as agreed.

The late return processing fee is up to NOK 150.00 per day.

Unless we agree otherwise, you are only allowed to use the vehicle in most Central European countries:

You are not permitted to use the vehicle in some Eastern European Countries.

International travel outside Norway is permitted to certain countries but requires prior approval from the Avis rental station you picked up the vehicle from.
If approval has been granted, a fee may apply:

You may only use the vehicle in the following countries:

• Austria (A)
• Andorra (AND)
• Belgium (B)
• Switzerland (CH)
• Germany (D)
• Denmark (DK)
• Spain (E) only mainland
• France (F) only mainland
• Finland (FIN)
• Liechtenstein (FL)
• Great Britain (GB)
• Italy (I) Nor Sardinia
• Ireland (IRL)
• Luxembourg (L)
• Monaco (MC)
• Norway (N)
• Netherlands (NL)
• Portugal (P)
• Poland (PL)
• San Marino (RSM)
• Sweden (S)

It is prohibited to drive our vehicles into Albania (AL), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Faroe Islands (FO), Greenland (GG) Belarus (BY), Cyprus (CY) , Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), North Macedonia (MK), Moldova (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.

If you are planning to drive outside of the borders between Norway, Sweden, Denmark and Finland, you’ll be charged a Travel Europe fee of NOK 300.00 per day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Please note that if you are permitted to take the vehicle outside of Norway it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.

Travel Europe/Cross Border Fee

On the condition of paying the cross border fee set out below when you cross the borders of Norway (as defined above) into one or more of the permitted countries, your rental will be subject to a cross border fee of NOK 300 per day with a maximum charge of NOK 3000 per rental. The cross-border fee will apply only once for the duration of your rental, no matter how many times you cross borders between permitted countries.
Please note that the charge of Cross border Fee does not apply for driving inside Scandinavia (Sweden & Norway) & Finland
Please refer to the section ‘Where Can You Drive?” in the Rental Conditions for details on costs associated with failure to declare that you are driving the vehicle outside the country of rental. Any country not listed as a permitted country is an unpermitted country.
Rentals that start in Norway (as defined above) cannot be taken into an unpermitted country unless we expressly agree otherwise beforehand.
If it has come to our knowledge, at any time, that your rental vehicle has been taken into an unpermitted country without our prior agreement, we may, at our discretion, apply a fee of NOK 300 per day and void your selected optional extras where there is a claim (such as roadside assistance and additional insurance) that takes place in an unpermitted country.
Please note that if you are permitted to take the vehicle outside of Norway (as defined above), it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.

Avis right to compensation for any damage resulting from a breach of any of the above provisions remains unaffected.