Hilton Hotel Car Rental

Damage Waiver (CDW)

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally EUR 10.00 per day.

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).

Normally Between EUR 18.00 and EUR 30.00 per day.

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Normally EUR 10.00 per day

Super Theft Protection waiver (STP)
An excess reduction product which reduces your theft protection excess to zero.

Normally Between EUR 18.00 and EUR 30.00 per day.

Windscreen protection Tyre & Third Party Waiver

This protection reduces the amount you pay to zero if the windscreen is damaged while you're renting the vehicle. Having windscreen protection also means you won't pay a Damage/Loss/Repair Processing Fee.

Normally EUR 7.50 per day.

Personal Accident Insurance (PAI)

Covers the driver of the vehicle and personal items in the vehicle in the event of an accident.

A maximum of EUR 10,000.00 in the event of death, loss of limbs or eyes or permanent total disability.
Normally EUR 750.00 per day


Roadside Assistance Plus

This product provides roadside assistance without any additional costs being charged if you break down as a result of vehicle failure you have caused (this includes lost keys).

Normally EUR 3.50 per day

What payment cards do you accept?
We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards including Visa Electron cards
• Visa debit cards including Visa Electron cards
• Mastercard credit cards
• Mastercard debit cards
• Avis-issued charge cards

We do not accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

Can I pay by cash?
No, regrettably, we are not able to accept cash.

Can I get a refund when I have prepaid?
Where you pre-pay in advance, there will be no refund of the prepaid amount if the final cost of the car rental is less than the prepaid voucher (e.g. for unused days, where you decide to return the car early).

If you return any optional products early and, as a result, your rental no longer meets the requirements for a special offer, you will lose the benefit of that special offer. This may result in a higher overall charge for such products.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at a maximum of 8% per year.

Security Deposit (Compulsory)A security deposit is required at the start of a rental of EUR 1500.00, EUR 1800.00 or EUR 1,800 in cash or major credit card, applicable to renters who do not purchase our Super Collision Damage Waiver (SCDW). A deposit of EUR 200 .00 in cash/major credit card applicable to renters who opt to purchase our Super Collision Damage Waiver (SCDW). The security deposit will be refunded to the renter following the end of the rental and safe return of the rented vehicle, ancillary equipment, and confirmation that no traffic contraventions have been applied during the rental; with the time limit depending on the method chosen to leave the security deposit (cash security deposits may take up to 60 days to be refunded.

Debit cards are not accepted.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

• A driving licence was issued in Europe and you are renting in a country outside Europe
• Or a driving licence was issued in a non-European country, and you are renting outside that country
• Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified or
  if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

ID requirements
Do I need to bring proof of identification?
Yes, you must bring:

• the payment card that was used to make your booking.  For some vehicles, two payment cards in your name will be required.  One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification. 

You may also need to bring proof of where you live.  This could include a recent utility bill or bank statement. Your driving licence will not be accepted as proof of your address.

Other requirements
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account. 

What do I need to do to give a pre-authorisation?
You will need to give us a payment card in your own name that has enough money available on it.  
How much is the pre-authorisation?
The amount of the pre-authorisation is calculated based on:
1) a fixed value of the excess responsibility in case of damage which is vehicle dependent; and
2) the vehicle rental price (including all optional extras you have requested), calculated at the start of the rental based on the intended length of the rental. This security deposit amount can be minimised by opting for the Avis Complete Protection Package at our counter, and our staff will be pleased to assist and explain further.
3) Kindly be informed that the security deposit amount that is pre-authorized from the credit card is released within 15 to 30 working days from the rentals termination date and the timeline to reach your banks coordinates also depends on your own associated bank.
If you would like more details, please call the Reservations team or ask a member of our team.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles, such as the premium and prestige vehicle categories where a minimum of 25 years old is required.

How do I know if there are minimum age restrictions on my rental?When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 30 Euros and 50 Euros per day, for each driver.

If you rent the vehicle for more than 10 days, you will only be charged the surchage for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?
For EU Citizens, no, so long as you hold a full, valid driving licence for at least 1 year. For Non EU Citizens the only additional requirement to a full valid driving license is a medical certificate proving fitness to drive.

I am over 75 do I need to provide extra information or pay a senior driver surcharge?
If you or any of your drivers are over 75 on the day you return your vehicle, you will need to advise us prior to picking up your vehicle. We will seek approval to rent from our insurer.

We're currently offering a full tank Avis Prepaid 'Fuel-up-Front' option, which would remove the need for you to fill up before returning your rental vehicle. Should you be interested, then our staff will be pleased to explain further. You may also opt to bring the vehicle back with a full tank of fuel as supplied. In this latter case, missing fuel is charged at the rate per litre shown on your rental agreement.

Can I let anyone else drive?
Yes, but only if we have approved them.  You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
 
All additional drivers must meet our age, driving licence and ID requirements.  If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. 

Can I smoke in the vehicle?
No, it is against the law to smoke in public places.  The vehicle is considered a public place so you are not allowed to smoke in it.  If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of EUR 35 for each fine or charge issued to cover our costs of dealing with the fine or charge.

I have left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.

Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer’s standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

• Call out and recovery costs applicable at the time
• Repair costs
• Loss of use
• A damage processing fee (only applicable if damage has also occurred).
• Any costs to take you, and/or any of your passengers, to another location.

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Lost Keys
• Running out of fuellocation.

Provided you are using the vehicle in a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
Pick up Gozo - drop off Malta for a fee of EUR 100.00 (including VAT).
Pick up Malta - drop off Gozo for a fee of EUR 100.00 (including VAT).
Other one way fees within Malta for a fee of EUR 50.00 (including VAT).

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Avis Travel Partner
I am not familiar with the country I am travelling to. Do you offer travel assistance and support?
Yes, we offer Avis Travel Partner which provides assistance from language translation to lost property services and much more. We provide this service on behalf of a third party and will provide you with details when you pick up the vehicle.

How much does Avis Travel Partner cost?
The fee for the Avis Travel Partner service will depend on where you are renting, but if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use Avis Travel Partner for the duration of your rental, up to 28 days.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: All children must normally use a child car seat until they are 12 years old or 135cm tall. 

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
 If the GPS is damaged, lost or stolen, you will have to pay for a replacement.
 Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?Unfortunately we do not offer an audio tour guide service at this time.

Please note: In many countries, including the United Kingdom, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.

I want to keep the vehicle for longer, what should I do? 
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices. 

What happens if I do not extend the rental? 
pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us. If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned. The late return administration fee is EUR15.00 per day in addition to the daily rental charge at pay at location prices.

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
MALTA including GOZO: Avis vehicles can travel within Malta & Gozo (the two main islands making up the Maltese Archipelago), they cannot however leave the country. Renters wishing to take the vehicles between the islands of MALTA & GOZO may avail themselves of the Malta - Gozo passenger & vehicle ferry service. All ferry fees are at the renters' expense and paid directly to the ferry operators.

Can I buy a product to allow me to drive in other countries?
This service is not available.

How do I buy Continental Cover?
This service is not available.