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Terms & Conditions
Additional Driver Standard Policy
Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle.
All additional drivers must meet our age, driving licence and ID requirements (additional driver surcharges may also apply).
If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form.
You will be responsible for all costs whether they're down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price is EUR 7.50 per day, per driver.
Cash
Optional Coverages
Damage Waiver
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).
Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).
The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form. Normally EUR 10.00 per day (if not included as standard)
Super Damage Waiver (SCDW)
An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form) on cars and EUR 250.00 (or, if higher, the amount shown on your Rental Agreement Form) on vans. Normally between EUR 10.00 and EUR 25.00 per day
Theft Protection waiver (TP)
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).
Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.
The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form. Normally EUR 10.00 per day (if not included as standard)
Super Theft Protection waiver (STP)
An excess reduction product which reduces your theft protection excess to zero on cars and EUR 250.00 on vans. Normally between EUR 10.00 and EUR 20.00 per day
Windscreen protection
This protection reduces the amount you pay to zero if the windscreen is damaged while you’re renting the vehicle. Having windscreen protection also means you won’t pay a Damage/Loss/Repair Processing Fee. Normally between EUR 3.00 and EUR 5.00 per day
Protection packages - Zero/Reduced Excess includes Super Damage Waiver, Super Theft Protection, Windscreen Protection
Normally between EUR 23.00 to EUR 48.00 per day
Credit Card Policies
At the time of the rental, for all groups except group O, the Renter must provide a valid credit or debit card only from the following card issuers: Visa, MasterCard and American Express. We do not accept Maestro Cards or any kind of prepaid cards. The card holder details must be the same as the Renter's details stated in the passport. For group O 2 credit cards are required provided by 2 different issuers.
An amount to cover the estimated price for the rental (including any optional services), the amount of excess in case of accident or theft and the equivalent of a tank of fuel must be available in the card account. At the time of pick up the vehicle we will block an amount on your card account, covering the above. The transaction will be concluded at the time of drop off, based on the authorisation code obtained at the time of pick up.
Cash Payments:
Cash payments are allowed at the end of the rental, only in MDL
A credit / debit card - Visa, MasterCard, American Express must be presented at the time of pick up in order to rent the vehicle. For group O 2 credit cards are required. Please see the card payment above.
Voucher payments:
Valid full / limited value and charge cards issued by Avis are accepted if stated at the time of reservation - verification is required prior to the rental.
In case of a limited value (prepaid) voucher a credit or debit card is required at the time of the rental. For group O 2 credit cards are required. Please see the card payment above.
Debit Card Policies
Debit cards are not accepted.
Drivers License
Requirement to bring a valid driving licence with you.
In Moldova, all drivers must bring their valid driving licence with them.
If any of the following applies:
- their driving licence was issued in Europe,
- their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
- their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,
and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence will be required.
Minimum licence requirements
All drivers must have held their licence for at least 3 years from the date of pick-up for most of the vehicle categories. For luxury vehicles and passenger vans 6 years of driving experience is required.
If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
- previous driving licences; or
- a letter from their driving licence authority stating that they have held it for this minimum period.
Public Liability and Property Damage
Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
Age Requirements
The Renter and any additional driver must comply with age requirements. Minimum age is 21 years for groups B,C, 23 years for groups D,E,F,G,H,I,J,K,L and 30 years for groups M,N,O,P.
Drivers with age in between 21 and 23 years may be accepted - subject of approval at the rental desk for D, E, F, G, H, I, J, K, L.
A Young Driver Fee will apply in this case - EUR 6.00 per day
In case of groups M, N, O, P minimum age required is 30 for Renter and additional drivers.
Fines
Fines and charges
We recommend you check the Internet to find out about any restricted areas before you travel. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:
- Our administration fee of EUR 36.00 for each fine or charge issued to cover our costs of dealing with the fine or charge; andthe actual amount of the fine or charge imposed if we have to pay it.
Keeping the vehicle interior clean
Please note the following:
- You are not permitted to smoke in your rental vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply in amount of EUR 180.00.
- If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of up to EUR 180.00
If you have an accident
In case of an accident you must report it to the traffic police. Otherwise it is a criminal offence.
If you do not complete a required accident report form, you will be charged with the entire value of the damage irrespective of the type of protection purchased.
Fuel Policy
Specific information for this location is not available at this time.
Surcharges and Additional Fees
Travel Into Other Countries
Unless we agree otherwise, you are only allowed to use the vehicle in:
- Romania
Your rental will be subject to a cross border fee of EUR 60.00, and you must agree this with us in advance of travel.
Please note that if you are permitted to take the vehicle outside of Moldova, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.