Zagreb Airport Car Rental (ZAG)

Cash is only accepted as payment at time of vehicle return.

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero (or, if higher, the amount shown on your Rental Agreement Form).

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Super Theft Protection

Documents from the vehicle must not be left unattended inside the vehicle, as doing so is legally prohibited and considered a misdemeanour. The Croatian law requires the driver to carry a valid driver's license or a certificate confirming the submission of an application for its issuance, a vehicle registration certificate, an insurance policy, and a European accident report. The driver must present these documents upon request by a police officer.

Damage/Loss/Repair Processing Fee

Please be informed that police report is mandatory for any damages bigger than 15 cm bump or scratch, regardless of your waiver level.
If the customer didn’t call the police and the customer does not have valid police report the damage waiver will not be applied.

If you have a Collision Damage Waiver (CDW) and the vehicle is damaged the amount you must pay for the damage will be reduced to no more than the excess stated on your rental agreement, meaning you’ll pay for the damage plus a damage processing fee of EUR 60.00. For keys, any accessories or any vehicle documents that are damaged or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay is between EUR 200.00 and EUR 600.00.

On the ground vehicle idle time will be charged to every customer that has damaged the vehicle and the vehicle needed a repair. That charge will be in amount of EUR 60.00.

If you have Theft Protection (TP) and the vehicle is stolen or lost through your own fault or that of any of your additional drivers or passengers, the amount you must pay will be reduced to no more than the excess stated on your rental agreement, meaning you’ll pay for the damage plus a processing fee of EUR 60.00.

What payment cards do we accept?
We accept:

•   American Express (excluding American Express Traveller's Cheque cards)
•   Visa credit
•   MasterCard credit
•   Avis-issued charge cards / voucher

Each rental driver should present a valid credit card under his name. Security deposit is required for all vehicle categories. The security deposit amount release depends on the credit card provider's terms, Rental Viribus d.o.o. is not responsible for releasing the security deposit.

We don't accept Diners cards, Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

We also do not accept cash.

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

The vehicle rental price + preauthorization amount which depends on the vehicle group (range between EUR 1,100.00 - 5,000.00) MINUS Any sum you have already paid when making a “Pay Now” booking.

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

The pre-authorisation amount can be used in case we have to charge you at the end of the rental for any of the following:

i. costs to refuel the vehicle (where relevant).

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location.

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or

iv. costs incurred as a result of exceeding any relevant mileage restrictions.

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please call our customer support team or ask a member of our team.

Debit cards are accepted only if the debit card can be used for pre-authorisation before we release the vehicle to you.

In Croatia, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe,
• their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required.

We do not accept digital driving licenses.

Minimum licence requirements

All drivers must have held their licence for at least 1 year from the date of pick-up.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance. Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.

To drive our vehicles, all drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. If you or any of your drivers are under 24 when you pick up the vehicle, you will each have to pay a young driver surcharge. To rent vehicles of vehicle category H minimum age is 24 years old.

Young Driver Fee = 10.80 USD per day/per driver for drivers 21-24 years of age.

Maximum Age: No maximum renting age restrictions apply. Senior driver surcharge is not applicable.

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set at either 75 or 80 years of age for insurance reasons.

Unless you agreed a different refuelling option, you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank, as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don’t return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. The driving licence documents must be valid for driving the rented vehicle in Croatia.
Is there a minimum length I must have held my licence for?
Driver/renter must posses a driving licence for at least one year.
ID requirements
Do I need to bring proof of identification?
Yes, you must bring:

• The credit card that was used to make your booking or another credit card under your name
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

Other requirements
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your credit card before we release the vehicle to you. A pre-authorisation holds money in your account. For customers who are only taking the basic collision damage waiver but not the additional option to reduce the excess at the time of rental, we will take authorisation for the excess amount (this varies based on the size of the vehicle from 1125.00 to 5375.00 EUR) from the customers credit card.
What do I need to do to give a pre-authorisation or security deposit?
You'll need to give us a payment card in your own name that has enough money available on it. You can find more information on the payment cards accepted by us under the "Payment Options" section in this document.

24 HOUR RECOVERY SERVICE
In case of break down call +385 (1) 1987 and +385 (1) 4673 638

In the event of a breakdown caused by customer fault (or where the breakdown takes place in an unpermitted country)

You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you, but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:

• towing calls out and recovery costs up to a maximum of EUR 2.000,00
• repair costs
• repatriation costs
• processing Fee for Damage up to EUR 60.00

ADDITIONAL SURCHARGES
At some stations an additional service charge may apply (airport locations) of 20,00 EUR (taxable) per rental.
LONG TERM RENTAL
Avis can offer you attractive prices for long-term rentals. For additional information please contact your nearest Avis station.

Can I let anyone else drive?
Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle.

All additional drivers must meet our age, driving licence and ID requirements (additional driver surcharges may also apply).

If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form.

You will be responsible for all costs whether they’re down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price is EUR 10.80 per day, per driver (charged for a max 10 days to cover rental up to 28 days).
Do you offer a 'meet and greet' service?
No, unfortunately we are unable to offer a 'meet and greet' service in Croatia.
Can I pick up the vehicle outside your normal opening hours?
Yes, some rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hours pick up fee is EUR 40.00.

Our rental locations offer an out of hours pick-up service where you can collect the vehicle outside the rental locations normal opening hours. This service is charged extra. Please contact our Reservation office for further information on email below:
reservations@avis.com.hr
It is strictly forbidden to smoke in the vehicles. If we believe anyone has smoked in the vehicle during the rental period, a special dry-cleaning charge will apply.
Fines and charges
You are responsible for all fines and charges issued because of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of 42.00 EUR for each fine or charge issued, which will be charged in the currency of the country where the fine occurred
• Plus, the fine or charge if we must pay it
• Cleaning fee

If the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge in amount of 75.00 EUR.

If you do not cancel your booking before the reservation date and time shown in booking and fail to pick up your vehicle within 24 hours from
that time, the non-cancellation fee will be applied. Depending on the country of rental, this fee will be in the amount of 65.00 EUR.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use such roads or bridges, you will incur a fine, which you will be responsible for paying.

Can I smoke in the vehicle?
No, you are not allowed to smoke in the vehicle.
I have been caught speeding, or I didn’t pay a parking charge; what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

Our processing fee of 33.00 EUR (taxable) for every fine or fee that has been issued, and
The fine or charge itself – if we have to pay it
I parked the vehicle at the entrance to a property or in a private parking space without authorisation. Will I be charged for the costs that ensue?

Yes, if you parked the vehicle at the entrance to a property or in a private parking space without authorisation and you are charged with trespass by the person affected, you must compensate us the ensuing reasonable costs of proceeding, in addition to a processing fee of 33.00 EUR (taxable).
I’ve left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or has an unpleasant odour, and our standard cleaning procedure cannot deal with this, you will be charged a Specialist Cleaning Charge of 75.00 EUR (taxable).
What happens if I don’t return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, key, accessory, a vehicle document or an extra is damaged, lost or stolen, you must complete a damage report form and in the case of an accident also the European Accident Statement report form correctly and in full and send it to us as soon as possible, but at the latest within seven days.

If you do not send us the damage report form or the European Accident Statement report form within seven days following the accident, loss or theft, a processing fee for our additional work amounting up to EUR 186.00 (taxable) will be levied, insofar as you are culpably responsible for the fact that we have not received a properly completed damage/accident report form within seven days. The payment of this processing fee does not, however, indemnify you from the obligation to submit to us the properly completed damage report form or the European Accident Statement report form.

LATE RETURN FEE
Unless agreed differently, all customers must return the vehicle and any optional extras at the time/date and location stated on their rental agreement. If the customer believes they will be late; it is in their best interests to request an extension from us. If the customer is then late in returning their vehicle, they must pay for an extra day's rental for the vehicle and any optional extras plus a late return processing fee for each day/part of a day they are late. The processing fee for late return is 15.00 EUR (taxable).

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect pay an additional fee of between EUR 65.00 and EUR 200.00

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn’t form part of your original rental agreement.

Some rental locations let you collect a vehicle from one rental location and return to another rental location in another country for a fee of between EUR 450.00 and EUR 5000.00 The exact price of this will either be shown or disclosed to you before completing your rental and stated on your rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.

Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer adapted vehicles.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos. If you would like further information, please contact our Reservations team or a site employee.
Please remember that it is always your responsibility to check whether the seat is fitted correctly before you drive away.
How much are your child seats?
Child safety seat 9.00 EUR per day, Child booster seat 6.00 EUR per day, Baby safety seat 9.00 EUR per day - all charges are taxable. If the seat is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is 13.00 EUR per day (taxable). If the GPS device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. Please note: the device can be only used on territory of Croatia. The fee for renting WiFi device is 9.00 EUR per day (taxable). If the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. If the SIM card or an accessory part of the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.

Pick up and Returns

Meet late arrival fee may apply. For low season after 21:00 hours and for high season after 22:00 hours. The price for Meet Late Arrivals (MLA) is HRK 375.00 including tax.

If you want to extend the rental, please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged. If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day's rental plus a late return administration fee for each day or part of a day until the vehicle is returned. The late return administration fee is HRK 93.75 incl. tax for each day or part of a day you are late.

If you return the vehicle late without our prior agreement, you will be charged an extra day’s rental plus a late return fee of HRK 140.00 Incl. tax for each day or part of a day you are late.

Can I have a vehicle delivered to me?
Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request.
Where a Delivery Service is available, please give us 24 hours notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you'll need to check with the rental station or Reservations team:
reservations@avis.com.hr
Can the vehicle be collected?

Some of our rental locations offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. For further information please contact the rental station or Reservations Team. If you want to have the vehicle collected, you or your authorized agent must be available to hand the vehicle over. You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front. Further information: See the "Fuel Charges" section in this document. Where a Collection Service is available, please give us 24 hours notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the Reservations team; reservations@avis.com.hr

Amended return station

If the car is returned to a station other than agreed - outside the same city - at the time of Check Out and noted in the Rental Agreement, an amended return fee of EUR 55.20 will be charged for the additional fleet disposition cost. If the customer returns the vehicle to another location without notifying the rental station where the vehicle was collected, the company Rental Viribus d.o.o. can take the necessary legal action against the current user of the vehicle.

During office hours

If you are late, we will guarantee your rental for 2 hours. After this time your reserved vehicle may be released and rented to another customer.

Unless we agree otherwise, you are only allowed to use the vehicle in:

• Bosnia and Herzegovina
• Serbia
• Montenegro

However, there is a mandatory cross border fee of EUR 76.00.

Cross Border Fee within the EU countries (including Switzerland) is applicable in amount of EUR 40.00.

The cross-border fee is for countries that are not part of the EU and are considered higher risk countries.

• Albania
• Bulgaria
• Georgia
• FYR
• Macedonia
• Kosovo
• Turkey
• Greece
• Russia
• Ukraine
• Romania
• Moldovia
• Bealrus
• Lithuania
• Latvia

The cost for roads with tolls, tolls for bridges, vignettes etc., are entirely the responsibility of the customer. If you do not pay the charges before you use these roads or bridges, you will be charged a fine.

Please note that if you are permitted to take the vehicle outside of Croatia, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.