Puerto Plata Super Pola Mall Car Rental

Loss Damage Waiver (LDW) is Optional for all vehicles *except on group G (Luxury SUV), group K (Full-size Pickup Truck Ext Cab), group L (Premium Elite SUV), and group M (Intermediate Van).

*Exception: LDW is MANDATORY on group G (Luxury SUV), group K (Full-size Pickup Truck Ext Cab), group L (Premium Elite SUV), and group M (Intermediate Van) unless the customer can provide written proof of the coverage presented at the counter at the time of rental (see below for additional details**.)  Deductible on these car groups ranges between 800.00 USD to 1500.00 USD.

All other vehicles purchase of LDW reduces liability to zero in the event of an accident, fire or theft to the Avis vehicle provided customer complies with the terms and conditions of the agreement. Theft Protection (TP) is included in the LDW.

If LDW is declined, and the rental incurs a loss due to damage or theft, the renter may be liable for up to the full replacement value of the vehicle.

**NOTE: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the credit card company before the rental and MUST get written proof on official letterhead noting that they will specifically extend LDW coverage. This letter MUST be presented at the counter at the time of rental.  Waivers must be discussed directly with the agent at the location upon arrival.

Thefts that occur due to customer negligence (not locking vehicle or securing keys) is not covered.  If additional protection coverage is required to reduce/remove the insurance excess, inquire at the Avis desk when you collect your car.  In all cases, customers must present a police report and describe exactly how the event occurred, in any incidents to receive coverage. If not, the coverage will be inactive and the customer will have to pay the total damages. Damage shown in the unit must match what was described in the record.

Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.

Counter Sale Only -  Check at counter for pricing, availability and details.

Loss of Use -  Covers the time the vehicle is being repaired when the location can not rent out the vehicle. The customer must check with the counter on pricing and for additional details at time of checkout.

Super Coverages - Not available.

Partial Damage Waiver (PDW) - offered at the rental counter with a deductible. The customer must check with the counter on pricing and for additional details at time of checkout.
Windshield and Tire Damage Waiver (WDW) - Covers the tires and the front windshield of the rental vehicle.  This protection has no deductible.  The customer must request conditions, rates and acceptance at the time of checkout. .
Theft Protection (TP) is not available.

Avis Dominican Republic accepts Avis Charge Cards, American Express, Diners Club, Discover Card, Mastercard, Visa.  Diners Club and Discover cards are ONLY accepted as final payment.  Note: Credit Cards without raised numbers are not accepted in the Dominican Republic without purchasing LDW - Loss Damage Waiver.

Additional charge card holds: All rentals will require a deposit of two HOLDs on the credit/debit card, one for the value of the total rental amount and if LDW coverage is accepted, the second hold will be for $200.00 USD. If LDW is declined, the customer is liable for full value of the vehicle. The second hold required will be for $800.00 USD or $1500.00 USD depending on the category reserved. The customer’s credit card will be charged for any damage incurred during the rental, any details required must be submitted to the counter.
NOTE: For the hold just American Express, MasterCard and Visa are accepted. LDW is mandatory for specialty car groups G (LFAR) (Luxury SUV), group K (FQMR) (Full-size Pickup Truck Ext Cab), group L (UFAR) (Premium Elite SUV), and group M (IVAR) (Intermediate Van).

Debit cards are accepted, provided the customer purchases the Lost Damage Waiver (LDW).

A valid driver's license from country of residence is required.  Foreign renters must also present their valid passport in the driver's name.  International driving permit (IDP) is required only for countries with non-Roman alphabet to serve as a translation.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

At this location the minimum age is 25 for all car groups.  Maximum age is 70 for all car groups. Underage fee will apply for drivers 21-24 years of age.  Cost: 5.00 USD per day, taxable.

NOTE: The minimum age for car groups G, L, H, X, M, E, N and K is 25 for all renters, even with a travel voucher.

Specific information for this location is not available at this time.

Reservations are honored:

• for 8 hours in Low Season (April 1st to July 14 and September 1st to November 19)
• for 6 hours in Medium Season (July15 to August 31 and November 20 to December 15)
• for 2 hours in High Pick Season (December 16 to March 31)

In case of delay, customer must call the station and advise of the new
approximate arrival time to retain the reservation.