stadesc Bad Oldesloe Commercial Vehicles Car Rental

Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have liability reduction in case of a damage (CDW - collision damage waiver) and the vehicle, keys, any accessories or any vehicle documents are damaged and you are responsible for the damage, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement plus a damage or theft processing fee in accordance with Section 6 of General Conditions of Rental in the amount of 30.00 EUR or the excess, whichever is less.
How much is the excess?
Depending on car group rented, customer is liable for an amount ranging between 18,000.00 EUR and 102,000.00 EUR if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between 950.00 EUR and 1250.00 EUR depending on car group rented.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you're renting and the place you're renting it from.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 25.50 EUR and 44.00 EUR a day.
Will I need to pay if the windscreen is damaged?
Yes, it will be treated the same as any other damage to the vehicle.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee, insofar as you are responsible for the damage.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?
If the vehicle, the key, accessories or vehicle documents should be damaged during the period in which you have rented the vehicle, you must pay for the following in accordance with Section 6 of General Conditions of Rental, insofar as you are responsible for the damage:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I've paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have a liability reduction for the event of theft (theft protection, TP) and your vehicle is stolen, the amount which you must pay in accordance with Section 6 of General Conditions of Rental - insofar as you are responsible for the theft - will be limited to the excess stipulated in your rental agreement, which means that you must pay for the costs of replacement plus a fee for the processing of the event of damage or theft in the amount of 30.00 EUR or the excess, whichever is less.

How much is the excess?
Depending on car group rented, customer is liable for an amount ranging between 18,000.00 EUR and 102,000.00 EUR if Theft Protection waiver (TP) is not taken. Purchase of TP reduces liability to an amount between 950.00 EUR and 1250.00 EUR depending on car group rented.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you're renting it from.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount to be paid by you is not limited if you are responsible for the loss or theft due to your intention or gross negligence, such as, for instance, in cases when:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

In the event of losses caused by gross negligence, we are entitled to claim damages against you in an amount equivalent to the grade of negligence, up to and including the full amount of the loss or damage.
The liability restriction will be void if you or your co-driver should intentionally infringe any contractual obligation as per the rental agreement. The liability restriction will be reduced proportionally corresponding to the severity of the fault if you or your co-driver failed to fulfil a contractual obligation as per the rental agreement. The restriction of liability will not be void if the breach of duty was not the cause of the damage or the determination of the conditions for the granting of the liability reduction.

What do I have to pay if I don't have Theft Protection?
IIf the vehicle, the key, accessories or vehicle documents should be damage during the period in which you have rented the vehicle, you must pay for the following if you are responsible for this:

• The cost of replacement
• Plus our loss of use
• Plus a fee for the processing of the event of damage or theft in accordance with Section 6 of General Conditions of Rental in the amount of 30.00 EUR.

Where can I find information of theft charges I've paid?
If the loss or theft was caused by you, your card will be charged with the amount owed and due. More details of this payment can be found  here, unless you have asked us to send you an invoice by mail or Email.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle  in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero or to 70 EUR per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:

• A maximum of 40.000 EUR , in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 2.000 EUR, towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by  AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you arre renting from, but you can expect it to costs between 6 EUR and 7,55 EUR a day.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

• A maximum of 120.000 EUR , in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 6.000 EUR, towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 6.000 EUR, per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350 EUR, per item)
• Expenses for replacing main house keys and locks up to 500 EUR
• Emergency travel expenses up to 500 EUR.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
 

How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 9 EUR, and 11,30 EUR a day.
What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?

We offer various protection packages, please enquire about these at the time of booking or at the centre. The costs are between EUR 51.50 and up to EUR 73.00 per day.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs Find out more: see "What will you pay if I don't have" within this section of this document then you will need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners Club
• Discover cards
• Visa credit / debit cards
• MasterCard credit / debit cards
• Avis-issued charge cards / voucher

We accept Maestro cards, V-Pay cards and Visa Electron Cards for rentals of certain vehicles but additional identity, security, driving licence and credit checks will be needed and we will take a deposit of EUR 200.00 + the expected rental value please contact us should you wish to use these payment cards.
Prepaid cards can be used only for making payments at the end of your rental.

We don't accept Cirrus cards, JCB cards or any other cards not listed above – even if they carry the Visa or MasterCard logo.

We do not accept digital payment cards.

We also do not accept cash.

Cash can be used for van rentals; additional identity, security, driving licence and credit checks will be needed and we will take a deposit of EUR 200.00.

Pre-authorisations and Security Deposits

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200.00 **) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise). ** If you buy our "Fuel Up Front" product, we will reduce the EUR 200.00 by the amount we charge you for the "Fuel Up Front" product

The EUR 200.00 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:

i. costs to refuel the vehicle (where relevant);

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location;

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, costs relating to traffic violations); and/or

iv. costs incurred as a result of exceeding any relevant mileage restrictions.

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking.

If you'd like more details, please call our customer support team or ask a member of our team.

Debit Cards, Electron Cards and German Maestro Cards are accepted.  
Prepaid cards can only be accepted at check-in.

Requirement to bring a valid driving licence with you

In Germany, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe, 
• their driving licence was issued in a non-European country or,
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official German translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pick up date) as we would be pleased to confirm if an international licence or official translation will be required. 

We do not accept digital driving licences.

Minimum licence requirements 

All drivers must have held their licences for at least 6 months from the date of pick-up. A higher minimum age limit and licence validity may apply for certain vehicles. 

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: 

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period. 

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Within Germany, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use them, you will incur a fine.

We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

Due to winter conditions between November 15 and March 15, the entire Avis fleet in Germany is equipped with winter tires. The fee for winter tires is included in the total price.

Minimum driver age restrictions

When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our Reservations Team.

You need to be at least 21 years old to hire and drive most of our vehicles. The minimum age for vehicle group "F" is 25 years.

Young driver surcharge

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this) and is likely to be between EUR 11.90 and EUR 14.95 per day.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of the rental up to 28 days.

Child Seats

We offer baby, infant, child, and booster seats.
A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.
An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.
A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
A booster seat is typically suitable for a child aged 8 to 11 years and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Germany, all children must use a child car seat until they're 12 years old or 150 cm tall.

The fee for renting a seat is between EUR 13.00 and EUR 16.31 per day, up to a maximum charge of EUR 86.59 per 28 day rental.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 209.00 and EUR 260.00 on top of the hire fee.

All weather tyres
If the rental location you're hiring from is in an area where it is illegal to drive without all-weather tyres at certain times of the year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
Between 15 November and 15 March all vehicles in Germany are equipped with Winter tyres and the fee for this is already included in your rental price.

We can also supply all-weather tyres for a fee. This will depend on where you're renting but you can expect it to be between EUR 15.00 and EUR 18.81 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the all-weather tyres for the duration of your rental, up to 28 days.

If any all-weather tyre is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement pair which will be between EUR 150.00 and EUR 400.00 plus the rental costs.
In the event that your rental does not already contain all-weather tyres and you want to have these tyres, please notify us at least 24 hours in advance.

Snow chains
If the rental location you're hiring from is in an area where it's illegal to drive without snow chains at certain times of the year the vehicle will be automatically supplied with snow chains and the fee will be included in your rental price.

We can also supply snow chains at other locations, and you can expect to pay between EUR 72.00 and EUR 90.35 per rental.

If snow chains are damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement pair which will be between EUR 69.00 and EUR 100.00 plus the rental costs.

Ski Racks
Some rental locations offer ski racks. We can also supply ski racks at other locations, and you can expect to pay between EUR 72.00 and EUR 90.35 per rental.

Ski racks cannot be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you may have to pay
If the ski rack is damaged, lost or stolen, you'll have to pay for a replacement. *
This is likely to cost between EUR 250.00 and EUR 500.00 on top of the hire fee.

Please give us at least 24 hours' notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.

Avis Travel Companion Tablet
This provides a GPS service and unlimited data per day, as well as other useful features you may need when travelling. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with, which will be signed by you on the device at the time of rental check out.

The fee for hiring Travel Companion Tablet is between EUR 13.51 and EUR 16.95 per day, up to a maximum charge of 14 days per 28 day rental.

If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 260.00 on top of the hire fee. If any of the accessories are lost, damaged or stolen, you will have to pay for a replacement. This is likely to cost between EUR 10.00 and EUR 150.00 on top of the hire fee. *

Trailer Hitch
It is possible to rent vehicles with a trailer hitch and the price you pay will depend on the location you are renting from.

Please note that there are maximum supporting and towing loads, which can be found in the in Part, fields 0.1, 0.2 and 0.3, of the vehicle's registration documents.
The permissible trailer load is the maximum weight that the trailer may have, including the load. The trailer nose weight indicates the force that may act on the towing vehicle hitch.
If you do not comply with these manufacturer specifications, you risk a fine and a penalty point in the traffic offence register of the German Federal Motor Vehicle Transport Authority. This may also impact your liability reduction.

Moving Blankets
We rent blankets at some van / truck locations, and you can expect to pay EUR 3.00 per rental.

Trolleys
We rent trolleys at some van / truck locations, and you can expect to pay EUR 9.00 per day. If you rent the vehicle for more than 6 days, you'll only be charged for a maximum of 6 days and get to use the trolley for the duration of your rental.

If the trolley is damaged, lost or stolen, you will have to play for a replacement. This is likely to cost EUR 70.00 please the hire cost. *

Please note in many countries, including Germany, it is illegal to drive while using a handheld mobile phone, tablet or any other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.

* If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.

What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day's rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

If you fail to extend your rental and are late returning the vehicle, we will, on the third day after your agreed return date, pre-authorise payment for an additional 5 days' rental charge on your debit card or, 10 days if you are using a credit card, at "pay at location" prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is between 15 EUR and EUR 19.15 per day. You retain the right to prove that a damage or loss has not occurred or that the damage or loss occurred is considerably lower than the late return administration fee.

Unless we agree otherwise, you are only allowed to use the vehicle in:

• Austria (A)
• Andorra (AND)
• Belgium (B)
• Switzerland (CH)
• Czech Republic (CZ)
• Germany (D)
• Denmark (DK)
• Spain (E)
• France (F)
• Finland (FIN)
• Liechtenstein (FL)
• Hungary (H)
• Croatia (HR)
• Italy (I)
• Luxemburg (L)
• Monaco (MC)
• Norway (N)
• Netherlands (NL)
• Portugal (P)
• Poland (PL)
• San Marino (RSM)
• Sweden (S)
• Slovakia (SK)
• Slovenia (SLO)

Some vehicles are not permitted to enter the following countries:

• France (F)
• Italy (I)
• Czech Republic (CZ)
• Croatia (HR)
• Hungary (H)
• Poland (PL)
• Slovakia (SK)
• Slovenia (SLO)

Entry to France (F), Italy (I), Croatia (HR), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) for vehicles of vehicle group "F" are not permitted.

Nor is it permitted to use our vehicles on the Balearic Islands, the Canary Islands, Corsica, Crete and Sardinia.

Porsche vehicles may only be driven in Germany, Austria, and Switzerland.

You'll need to pay a Cross Border Fee for journeys outside of Germany, this is likely to cost EUR 7.50 per day, up to a maximum charge of EUR 43.92 per rental.

Please note that if you are permitted to take the vehicle outside of Germany, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.