Msida Avis HQ, Avis House Car Rental

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Msida Avis HQ, Avis House (MSD)

Address:

50 Msida Seafront,
Msida, MSD 08, Malta

Phone:

(356) 21246640

Hours of Operation:

Holiday Hours:

2024
PUBLIC HOLIDAY   June  7  closed
PUBLIC HOLIDAY   June  29  closed
PUBLIC HOLIDAY   August  15  closed
PUBLIC HOLIDAY   September  8  closed
PUBLIC HOLIDAY   September  21  closed

Keydrop Location

Location Information
After-hours Returns
Park & lock the car. Place the completed contract & the keys in the key drop box. Remember to take your personal belongings with you.

Terms & Conditions

Optional Coverages

Collision Damage Liability
If Collision Damage waiver CDW is declined the customer is responsible for the full value of the vehicle. The above responsibility can be reduced to EUR 1500.00 groups A, B, E, F, G, H, L / EUR 1800.00 remaining groups if a Collision Damage Waiver CDW is purchased. Responsibility may also be reduced to nil if the renter opts to purchase Super Collision Damage Waiver (SCDW) together with CDW and Theft Protection (TP).
SUPER Collision Damage Waiver (SCDW)
EUR 18.00 per day for groups A, B, C, E, F; EUR 22.00 per day for groups G, H, L, N & EUR 27.00 per day for groups I, J, K, M,P reduces excess to ZER0 (price incl. tax.) EUR 27.00 per day for groups D,O reduces the excess to EUR 1,000 (price incl.tax.)
The minimum insurance claim excess on vehicles if you have already purchased our CDW & TP is
EUR 1500/EUR 1800. By purchasing SCDW this is reduced to ZERO. Please note that wing mirrors, windscreen, undercarriage including tyres & rims, upholstery, clutch damage and any damage attributed to negligence are not covered by this product.


Credit Card Policies

What payment cards do you accept?
We accept:

  • American Express (excluding American Express Traveller's Cheque cards)
  • Diners cards
  • Discover cards
  • Visa credit cards including Visa Electron cards
  • Visa debit cards including Visa Electron cards
  • Mastercard credit cards
  • Mastercard debit cards
  • Avis-issued charge cards

We do not accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

Can I pay by cash?
No, regrettably, we are not able to accept cash.

Can I get a refund when I have prepaid?
Where you pre-pay in advance, there will be no refund of the prepaid amount if the final cost of the car rental is less than the prepaid voucher (e.g. for unused days, where you decide to return the car early).

If you return any optional products early and, as a result, your rental no longer meets the requirements for a special offer, you will lose the benefit of that special offer. This may result in a higher overall charge for such products.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at a maximum of 8% per year.

Security Deposit (Compulsory)A security deposit is required at the start of a rental of EUR 1500.00, EUR 1800.00 or EUR 1,800 in cash or major credit card, applicable to renters who do not purchase our Super Collision Damage Waiver (SCDW). A deposit of EUR 200 .00 in cash/major credit card applicable to renters who opt to purchase our Super Collision Damage Waiver (SCDW). The security deposit will be refunded to the renter following the end of the rental and safe return of the rented vehicle, ancillary equipment, and confirmation that no traffic contraventions have been applied during the rental; with the time limit depending on the method chosen to leave the security deposit (cash security deposits may take up to 60 days to be refunded.

Debit Card Policies

Debit cards are not accepted.

Drivers License

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

  • A driving licence was issued in Europe and you are renting in a country outside Europe
  • Or a driving licence was issued in a non-European country, and you are renting outside that country
  • Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

  • Previous driving licences
  • Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:

  • careless, reckless or dangerous driving,
  • driving or attempting to drive whilst under the influence of drink or drugs
  • using a vehicle uninsured against third party risks
  • theft or unauthorised taking of a vehicle
  • been disqualified or
    if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

ID requirements
Do I need to bring proof of identification?
Yes, you must bring:

  • the payment card that was used to make your booking.  For some vehicles, two payment cards in your name will be required.  One of these must be the payment card used to make your booking.
  • photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification. 

You may also need to bring proof of where you live.  This could include a recent utility bill or bank statement. Your driving licence will not be accepted as proof of your address.

Other requirements
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account. 


What do I need to do to give a pre-authorisation?
You will need to give us a payment card in your own name that has enough money available on it.  
How much is the pre-authorisation?
The amount of the pre-authorisation is calculated based on:
1) a fixed value of the excess responsibility in case of damage which is vehicle dependent; and
2) the vehicle rental price (including all optional extras you have requested), calculated at the start of the rental based on the intended length of the rental. This security deposit amount can be minimised by opting for the Avis Complete Protection Package at our counter, and our staff will be pleased to assist and explain further.
3) Kindly be informed that the security deposit amount that is pre-authorized from the credit card is released within 15 to 30 working days from the rentals termination date and the timeline to reach your banks coordinates also depends on your own associated bank.
If you would like more details, please call the Reservations team or ask a member of our team.

Public Liability and Property Damage

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Fuel Policy

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of 15.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

  • Do not buy Fuel Up Front
  • Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We recommend you to fill up as close to the return location as you can. Otherwise we charge the average fuel price at the end of the rental period for Italy as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. Included a surcharge per liter as indicated on your rental agreement.  If we have to refuel the vehicle, a refueling service fee of EUR 5.00 will be debited. This charge covers our cost of driving to the nearest petrol station at short notice and to restore the inconvenience of the potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Battery Charge Fixed cost (inclusive of VAT)
If you return the electric vehicle with 70% or more battery charge. No Cost
If you return the electric vehicle with between 11%-69% battery charge. EUR 31.36
If you return the electric vehicle with 10% or less battery charge EUR 49.78


ID Requirements

Do I need to bring proof of identification?
Yes, you must bring:
  • the payment card that was used to make your booking.
  • For some vehicles two valid traditional credit cards are requested. This should have been issue from two different circuits. The cards must be both in the name of the customer and, one of the two, must be the card with which the reservation has been made.
  • photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.
 
Other requirements
Will I need to give a pre authorisation or pay a security deposit?
Yes, you must give us a pre authorisation on your payment card before we release the vehicle to you. A pre authorisation holds money in your account. 
 
If you wish to pay in cash, we will take a security deposit instead.
 
What do I need to do to give a pre authorisation or security deposit?
You'll need to give us a payment card in your own name that has enough money available on it. 
 

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Miscellaneous Information

Can I let anyone else drive?
Yes, but only if we have approved them.  You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
 
All additional drivers must meet our age, driving licence and ID requirements.  If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. 

Can I smoke in the vehicle?
No, it is against the law to smoke in public places.  The vehicle is considered a public place so you are not allowed to smoke in it.  If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

  • All parking fines or charges
  • Toll charges
  • Towing charges
  • Clamping costs
  • Traffic fines or charges
  • Speeding fines
  • And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

  • Our administration fee of EUR 35 for each fine or charge issued to cover our costs of dealing with the fine or charge.

I have left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.

Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer’s standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

  • Call out and recovery costs applicable at the time
  • Repair costs
  • Loss of use
  • A damage processing fee (only applicable if damage has also occurred).
  • Any costs to take you, and/or any of your passengers, to another location.

 

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…

  • Flat batteries
  • Flat tyres
  • Keys locked in the vehicle
  • Lost Keys
  • Running out of fuellocation.

Provided you are using the vehicle in a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

One Way Rentals

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.


How much is the One-Way fee?
Pick up Gozo - drop off Malta for a fee of EUR 100.00 (including VAT).
Pick up Malta - drop off Gozo for a fee of EUR 100.00 (including VAT).
Other one way fees within Malta for a fee of EUR 50.00 (including VAT).

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

Rental Options

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Avis Travel Partner
I am not familiar with the country I am travelling to. Do you offer travel assistance and support?
Yes, we offer Avis Travel Partner which provides assistance from language translation to lost property services and much more. We provide this service on behalf of a third party and will provide you with details when you pick up the vehicle.

How much does Avis Travel Partner cost?
The fee for the Avis Travel Partner service will depend on where you are renting, but if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use Avis Travel Partner for the duration of your rental, up to 28 days.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: All children must normally use a child car seat until they are 12 years old or 135cm tall. 

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
 If the GPS is damaged, lost or stolen, you will have to pay for a replacement.
 Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?Unfortunately we do not offer an audio tour guide service at this time.

Please note: In many countries, including the United Kingdom, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.

Returns

I want to keep the vehicle for longer, what should I do? 
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices. 

What happens if I do not extend the rental? 
pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us. If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned. The late return administration fee is EUR15.00 per day in addition to the daily rental charge at pay at location prices.

Travel Into Other Countries

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
MALTA including GOZO: Avis vehicles can travel within Malta & Gozo (the two main islands making up the Maltese Archipelago), they cannot however leave the country. Renters wishing to take the vehicles between the islands of MALTA & GOZO may avail themselves of the Malta - Gozo passenger & vehicle ferry service. All ferry fees are at the renters' expense and paid directly to the ferry operators.

Can I buy a product to allow me to drive in other countries?
This service is not available.

How do I buy Continental Cover?
This service is not available.

Voucher

Vouchers are not accepted.